LLM Mart Basic
@llm-mart · Joined Jun 2026
Atera service desk tickets: ticket fields, statuses, priorities, comments, work hours, and billing duration.
Auvik alerts: severity tiers, status lifecycle, dismissal semantics, and the common alertName patterns that show up in MSP NOC queues.
Auvik MCP fundamentals: the JSON:API envelope shape, basic-auth credential model, region routing, cursor-based pagination, rate-limit handling, and the v1 vs v2 device API distinction.
Auvik device records: device types, manageStatus and onlineStatus, lifecycle and warranty fields, and choosing between the v1 list endpoint and the detailed device endpoints.
Auvik network and interface entities: the network entity model, IP-range scoping, interface-to-device relationships, and adminStatus vs operStatus.
Autotask REST API fundamentals: header-based authentication, zone detection, the query/filter DSL (14 operators, logical grouping, includes), pagination, rate limits, and CRUD conventions across the 215+ entity PSA.
Autotask billing item retrieval, approval-level workflows, and invoice search — covering billing item types, approval status filtering, and reconciliation of billable work against invoices for MSP finance teams.
Autotask Configuration Item (CI) asset management: CI types and categories, lifecycle status codes, the CI field schema, related-item relationships, DNS records, notes, and contract/billing associations for MSP infrastructure tracking.
Autotask contract and service agreement management - contract types (recurring services, block hours, time & materials, fixed price, retainer), service/service bundle associations, SLAs, and how contracts drive billing for MSP account managers.
Autotask CRM entities - companies (accounts), contacts, and sites/locations - including field references, company type classifications, and how these records underpin tickets, contracts, and projects for MSP account management.
Autotask expense report and expense item structure - the report/item parent-child relationship, approval status workflow, expense categories, payment types, and the billable vs reimbursable distinction for MSP operational expenses.
Autotask picklist and reference-data lookups — queues, ticket statuses, ticket priorities, and project phases — the instance-specific configured values required before creating or filtering tickets and other entities.
Autotask product catalog structure - Products, Services, and Service Bundles - and how Price Lists override default unit pricing. Covers product/service fields, inventory tracking, and cost-vs-billing margin analysis for MSP quoting and procurement.
Autotask project structure - projects, phases, tasks, and milestones - including project and task fields, status values, resource assignment, and how project work links to contract billing for MSP project managers.
Autotask quote structure and line items - quote item types (product, service, service bundle, labor, expense, shipping), the mutually-exclusive catalog reference rules, and the three discount mechanisms (unit, line, percentage) used to build customer proposals.
Autotask Service Call data model - the ServiceCall / ServiceCallTicket / ServiceCallTicketResource three-layer structure - covering fields, status codes, and how tickets and technicians (resources) are linked to scheduled work.
Autotask ticket notes, attachments, and charges — the secondary entities attached to tickets: retrieving/searching notes and attachments, and creating, updating, or searching ticket charges for labor and expenses billed directly to a ticket.
Autotask ticket lifecycle: status/priority codes and transition rules, the ticket field schema, SLA calculation and clock behavior, escalation rules, ticket metrics, and the MCP tool surface (create, update, search, history, notes) for MSP service desk operations.
Autotask time entry structure: approval status codes and workflow, the time entry field schema, the billing rate hierarchy, budget and contract-limit validation, utilization analytics, and the MSP business rules for rounding and minimum billing increments.
The Autotask MCP lazy-loading pattern - four meta-tools (list_categories, list_category_tools, execute_tool, router) that expose the full 39+ tool catalog progressively instead of loading every tool schema upfront, plus the natural-language router for intent-based tool lookup.
Fourteen posts of being wrong in production, compressed to checkboxes
Healthy nodes, a quiet network, 300 restarts in three days, and a latency budget measured in milliseconds
Discovery worked. Ping worked. Every TCP connection timed out, and later the tunnel only worked when someone had a terminal open.
Every VM came back. The cluster did not. Declarative systems converge on config, and the datapath isn't config.
A surprising share of AI-in-the-terminal failures aren't the AI. They're zsh, and a version of bash from 2006.
A Claude Code plugin turns standalone project configuration into a namespaced, installable extension that teams and communities can update as one unit.
None of the safety came from the model. It came from six boring habits.
Skills package instructions and references. Subagents run work in a separate context and return results. They solve different problems and can be composed deliberately.
Six hours in, one step left, everything green, and the incident that didn't happen
CLAUDE.md carries persistent project context. Skills load reusable procedures when relevant. Separating stable facts from task-specific workflows keeps both easier to maintain.
Twenty minutes recovering secrets that never existed, and the one sentence from a human that ended it
An API request routing a model's tool call through an approval gate to a remote MCP server
31 config keys, two audits, and why the first one was wrong in both directions
The official MCP Registry stores standardized server metadata rather than package code. Publishers verify a namespace, describe installation or remote access, and submit immutable versions.
Everyone looks at the Dockerfile. The file that actually leaked the key was the project file.
Remote MCP authorization uses established OAuth standards, but secure integration still requires issuer validation, least-privilege scopes, protected token handling, and server-side enforcement.
"Copy it over and switch the reference" is two steps, and the outage lives in the one nobody checks
stdio fits local processes and prototypes. Streamable HTTP fits hosted services and shared integrations. The right choice follows where the capability runs and who must reach it.
The most important rule wasn't about what I could change. It was about what I was allowed to display.
Tools perform operations, resources expose readable context, and prompts provide reusable templates. Choosing the correct primitive makes an MCP server easier to understand and govern.
/optimize
Optimize
Analyze code performance and propose three specific optimization improvements
/pac-configure
Pac configure
Configure and initialize a project following the Product as Code specification for structured, version-controlled product management
/pac-create-epic
Pac create epic
Create a new epic following the Product as Code specification with guided workflow
/pac-create-ticket
Pac create ticket
Create a new ticket within an epic following the Product as Code specification
/pac-update-status
Pac update status
Update ticket status and track progress in Product as Code workflow
/pac-validate
Pac validate
Validate Product as Code project structure and files for specification compliance
/performance-audit
Performance audit
Audit application performance metrics
/pr-review
Pr review
Conduct comprehensive PR review from multiple perspectives (PM, Developer, QA, Security)
/prepare-release
Prepare release
Prepare and validate release packages
/prime
Prime
Load project context by reading key documentation files and exploring project structure
/project-health-check
Project health check
Analyze overall project health and metrics
/project-timeline-simulator
Project timeline simulator
Simulate project outcomes with variable modeling, risk assessment, and resource optimization scenarios.
/project-to-linear
Project to linear
Sync project structure to Linear workspace
/refactor-code
Refactor code
Intelligently refactor and improve code quality
/release
Release
Prepare a new release by updating changelog, version, and documentation
/remove
Remove
Safely remove a task from the orchestration system, updating all references and dependencies.
/report
Report
Generate comprehensive reports on task execution, progress, and metrics.
/repro-issue
Repro issue
Reproduce a specific issue by creating a failing test case
/resume
Resume
Resume work on existing task orchestrations after session loss or context switch.
/retrospective-analyzer
Retrospective analyzer
Analyze team retrospectives for insights
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