Runtime uses AI agents to perform financial operations such as investigating payment issues and handling bank requests. Agents investigate payment issues, handle bank requests, and prepare merchant reviews, all with user approvals and a full audit trail. The software lets users turn team procedures into specialized agents that investigate cases, gather evidence, and carry out authorized steps.
Runtime can be run in the user's own VPC or self-hosted, featuring scoped access, PII redaction, and cardholder-data controls. Every agent run is stored with its prompt, steps, queries, cost, and result for auditability. Runtime integrates natively with systems such as Stripe, Zendesk, Snowflake, Notion, PagerDuty, and GitHub.
Agents operate against sandboxes that mirror or sample data with configurable policies, including PII redaction and row-level scopes.
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